RETURNS

We are committed to selling high-quality products that we hope you will enjoy. We are also aware that for one reason or another there may be a need to exchange or return your purchase. This can be done within 14 days of receipt.

Please Note; Unless the items you received are faulty, we are unable to offer a refund or exchange on:

  • All Jerseys Personalised with a Name, Number, Long Sleeves, Player Fit, or between Sizes 3XL – 7XL

  • Any Personalised or made to order goods NB: This includes all club shop items

  • It can take up to 28 days for a return to be processed if you choose to send it back to us via Post Office or Parcel Collection Service

  • We cannot refund postage & packaging on unsuitable items and are unable to refund costs for any method of posting other than those detailed here

Frequently asked questions

Do you provide International delivery?

 

No, we are currently only shipping Australia wide.

 

How do I return an item?

 

If your item is faulty or damaged please email us at sales@emusportswear.com.au

 

What is your returns policy? 

We take pride in our high quality garments and will replace any garment is deemed faulty or damaged on arrival. We can not accept returns if you simply change your mind or purchase the wrong size.

 

How do I track my order?

 

EMU Sportswear will send you updates on shipping for your order otherwise you can call us direct on (07) 4771 2091

  

What are your delivery options?

 

We offer Standard Australian Shipping or Free Collection at our North Queensland Warehouse.